Help Center

Platform Rules & Guidelines

General Conduct

• Treat all community members with respect and courtesy
• Use appropriate language in all communications
• No harassment, discrimination, or inappropriate behavior
• Keep all transaction-related communication on the platform

Auction Rules

• All bids are binding and cannot be cancelled
• Sellers must honor all successful auctions
• Items must be delivered within 24 hours of auction end
• Accurate descriptions and photos are required
• No shill bidding or bid manipulation

Prohibited Items

• Counterfeit or fake trading cards
• Damaged items not disclosed in description
• Items not physically possessed by seller
• Stolen or illegally obtained merchandise

Account Security

• One account per person only
• Accurate personal information required
• Report suspicious activity immediately
• Do not share account credentials

Violations & Penalties

• Warning: Minor violations receive warnings
• Suspension: Serious violations result in temporary suspension
• Permanent Ban: Severe or repeated violations result in permanent ban
• Legal Action: Criminal activity will be reported to authorities

Note: These rules are subject to change. Users will be notified of any updates via email and platform announcements.

Getting Started

Welcome to GATTCHAA MARKET!

GATTCHAA MARKET is Batam's premier auction platform for Trading Card Game enthusiasts. Here's everything you need to know to get started:

🎯 What We Offer:

• Real-time TCG card auctions
• Secure token-based bidding system
• In-person pickup at our Batam store
• Authentication and verification services
• Community of passionate collectors

🚀 Quick Start Guide:

For Buyers: Register → Buy tokens → Browse auctions → Place bids → Win & collect

For Sellers: Register → Buy listing tokens → Create auction → Monitor bids → Deliver & get paid

💡 Key Features:

• Token System: Fair participation with small token fees
• Auto-Extend: No last-second sniping
• Local Focus: Batam community-centered
• Secure Process: In-person verification and handover

Account Management

Managing Your GATTCHAA Account

📝 Account Setup:

• Complete your profile with accurate information
• Verify your email address
• Add your Batam address for pickup notifications
• Set your communication preferences

🔧 Account Settings:

• Profile Information: Update name, email, phone number
• Address: Keep your Batam address current for pickup
• Notifications: Choose email/WhatsApp preferences
• Privacy: Control who can see your activity

🔒 Security Features:

• Strong password requirements
• Email verification for important changes
• Activity monitoring and alerts
• Secure logout from all devices

💰 Token Management:

View your token balance, purchase history, and refund status in your account dashboard.

Buying Guide

Complete Buying Guide

🔍 Finding Items:

• Browse by TCG category (Pokemon, Yu-Gi-Oh!, etc.)
• Use search filters for specific cards
• Check auction end times and current bids
• View detailed photos and descriptions

💰 Bidding Process:

• Token Requirement: 1 token per bid attempt
• Minimum Increment: Follow seller's increment rules
• Auto-Extend: Auctions extend if bid in final minutes
• Real-Time Updates: See current highest bid instantly

🏆 Winning & Collection:

• Get notification when you win
• Your token is refunded immediately
• Seller delivers item to store within 24 hours
• Receive WhatsApp notification when ready
• Visit store to pay and collect

💡 Buying Tips:

• Set your maximum budget before bidding
• Research market prices for the cards you want
• Read seller descriptions carefully
• Check auction end times (don't miss out!)
• Buy enough tokens to avoid running out during bidding

Selling Guide

Complete Selling Guide

📸 Creating Great Listings:

• Photos: Take clear, well-lit photos from multiple angles
• Title: Include card name, set, and condition
• Description: Be honest about condition and any flaws
• Pricing: Research similar cards for competitive starting prices

⚙️ Auction Settings:

• Starting Price: Set attractive starting bid
• Buy-out Price: Optional instant purchase option
• Bid Increment: Minimum bid increase amount
• Duration: Choose auction length (1-7 days)
• Auto-Extend: Set extension duration (1-24 hours)

📊 Managing Your Auctions:

• Monitor bidding activity in real-time
• Respond to buyer questions promptly
• You can edit description and add photos while live
• Cannot change starting price once auction starts

💰 Getting Paid:

• Deliver item to store within 24 hours of auction end
• Payment processed when buyer collects item
• Receive payment immediately at handover
• Only 2 tokens total fee for successful auctions

Token System

Understanding the Token System

🎯 Why We Use Tokens:

• Fair Access: Everyone pays the same small fee to participate
• Prevent Spam: Deters fake bids and non-serious participants
• Equal Opportunity: No advantage for big spenders in bidding wars
• Community Focus: Encourages serious collectors only

💳 Token Packages:

• FREE: 0 tokens (starting balance for new users)
• BRONZE: 10 tokens - Rp 1,000
• SILVER: 30 tokens - Rp 30,000
• GOLD: 100 tokens - Rp 50,000

🔄 Token Usage:

• Bidding: 1 token per bid attempt
• Listing: 2 tokens per auction (for sellers)
• Refunds: Tokens refunded if you don't win or no bids received
• No Expiry: Tokens never expire

💸 When Tokens are Refunded:

• When you lose an auction bid
• When you win an auction (winners get token back)
• When seller cancels auction
• When no bids are received on your listing

Troubleshooting

Common Issues & Solutions

🔐 Login Problems:

• Forgotten Password: Use "Forgot Password" link on login page
• Account Locked: Contact support for assistance
• Email Not Verified: Check spam folder for verification email
• Wrong Credentials: Ensure correct email and password

💰 Bidding Issues:

• Insufficient Tokens: Purchase more tokens before bidding
• Bid Too Low: Meet minimum increment requirement
• Auction Ended: Check auction end time before bidding
• Connection Lost: Refresh page and try again

📱 Technical Problems:

• Page Not Loading: Clear browser cache and cookies
• Images Not Showing: Check internet connection
• Buttons Not Working: Try different browser or disable ad-blocker
• Mobile Issues: Update app or use mobile website

💳 Payment Issues:

• Token Purchase Failed: Check card details and try again
• Payment Declined: Contact your bank
• Tokens Not Credited: Wait 5 minutes, then contact support
• Refund Missing: Check account balance or contact support

🆘 When to Contact Support:

If you're still experiencing issues after trying these solutions, contact our support team with:

• Your account email
• Description of the problem
• Screenshots if applicable
• Browser and device information

Safety Tips

Stay Safe on GATTCHAA MARKET

For Buyers:

• Only pay at our official store location
• Verify item authenticity before payment
• Keep all communication on the platform
• Report suspicious sellers immediately

For Sellers:

• Be honest about card condition
• Use clear, unedited photos
• Respond to buyer questions promptly
• Deliver items on time to maintain reputation

General Safety:

• Never share login credentials
• Use strong, unique passwords
• Enable email notifications
• Contact support for any concerns

Tips & Tricks

Pro Tips for Success

Bidding Strategies:

• Set your maximum budget before starting
• Bid in the final minutes for better chances
• Research market prices before bidding
• Don't get emotional - stick to your budget

Selling Success:

• Start auctions at attractive low prices
• End auctions on weekend evenings for more views
• Include keywords in titles for better searchability
• Respond to questions within 2 hours

Community Building:

• Build reputation through honest dealings
• Follow up with buyers after sales
• Join our social media for updates
• Refer friends for community growth